Field Service Professional
KASCO TITLE: Field Service Rep
SUMMARY: Perform all maintenance functions on food processing and related equipment under the direction of the Territory Business Team Leader.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Performs all maintenance and preventative maintenance, such as troubleshooting and repairs on food processing equipment, including band saws, juicers, meat grinders, slicers, tenderizers, etc.
Performs safety audits on customer’s equipment.
Maximize sales dollars of KASCO services customer calls by delivering/sale of Kasco products and a full line of repair services to targeted customers.
Prospects independent specialty stores, small packers and small chains within your territory for new business.
Sell special programs created and provided by KASCO.
Provide technical support to customers on proper use of equipment.
Maintain control of inventory including predetermined level of inventory at each customer location. Forecast and maintain KASCO determined level of inventory in field warehouse and truck. Place reorders (per guidelines) with KASCO headquarters in a manner ensuring timely and economical receipt of products. Order parts on a timely basis to have inventory available to service customers.
Manage route territory according to established schedule, including the number of stops, and the amount of time spent at each stop. Keep territory on schedule.
Provide special and emergency calls in a timely fashion to assure maximum service and customer satisfaction.
Provide effective administration of the order processing and invoice collection. Thorough use of laptop computer or tablet or Palm, produce invoicing at store level. For accounts below minimum billing levels — you will collect payment on delivery of service and properly remit to KASCO headquarters in a timely manner.
Maintain a safe work environment. Adhere to all Company and federal and state safety regulations. Operate vehicle in a safe and courteous manner. Maintains service vehicle according to Company policy. Adheres to all company policies and procedures.
Provide an effective, professional and visible external selling image for KASCO in accordance with company programs and policy which includes:
Uniform wearing – clean clothing, proper steel toed shoes
Clean and organized van, inside and out. Van stocked with proper tools, product, etc.
Professional personal communications
Other duties may be assigned.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
One-year certificate from college or technical school with six months to one-year related experience and/or training; or equivalent combination of education and experience.
OTHER SKILLS and ABILITIES
Ability to upsell — by providing insight on any future mechanical/part failures and ordering parts
Strong interpersonal skills – Able to create relationships
Self-driven/self-starter – Able to work with little direct supervision
Good listener — who also asks probing questions
High attention to detail and organization
Sense of urgency to complete tasks quickly and accurately
Follows through assignment
Essential Technical Skills :
Mechanical aptitude – able to comprehend technically Kasco’s service program.
Proficient with tools and demonstrated ability to repair things.
Able to order and deliver repair items.
Ability and desire to become computer literate to a limited menu requirement.
Able to read and follow a map.
Able to manage the details of van inventory maintenance and replenishment.
Invoice preparation and checking mathematical aptitude.
Basic electrical knowledge.
Ability to read and interpret machine schematic drawings.
To read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. To write routine reports and correspondence. Ability to speak effectively before customers.
Applies common sense. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS:
Valid, clear driver’s license in the state he/she resides
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit. Regularly use hands to finger, use, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
The employee must occasionally lift and/or move up to 100 pounds from floor to waist and 50 lbs. from waist to chest unassisted. Specific vision abilities required by this job include close vision, depth perception, color identification and the ability to adjust focus.
The employee must be able drive Kasco van or truck between customer stops and customer stops to warehouse.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee regularly works near moving mechanical parts and is occasionally exposed to risk of electrical shock.
The noise level in the work environment is usually moderate.
Will work in wide varying temperatures – loading /unloading van in outside non-climate controlled temps; working in refrigerated meat rooms.
Job Type: Full-time
High school or equivalent
Electrical Maintenance: 3 years
Customer Service/Client Management: 1 year
Mechanical Maintenance: 3 years
Band Saw Repair: 1 year
Maintenance in Commercial/Manufacturing: 3 years
Required license or certification: